FAQ
Frequently asked questions.
Common questions about services, pricing, payment, and support. For anything else, reach out at hello@arthurpello.com.
- What services do you offer?
- Custom web development for businesses and founders: landing pages, full business websites, and custom web builds with tailored functionality. See the full breakdown, including starting prices, on the Service page.
- How does pricing and payment work?
- Each project starts from one of three foundations (landing page, business website, or custom build) and is scoped from there. A 50% deposit reserves the schedule and confirms the start date; the balance is due before launch. Larger projects are billed in milestones instead of a single deposit and balance.
- How long does a typical project take?
- A landing page usually takes 7–12 working days. A business website typically takes 2–4 weeks. Custom builds vary from 4–8+ weeks depending on scope, and are delivered against agreed milestones.
- How many rounds of revisions are included?
- Every foundation tier includes two structured review rounds. Additional revision rounds or requests outside the agreed scope are estimated and approved before any extra work begins.
- Do you offer ongoing maintenance after launch?
- Every project includes a 14-day post-launch defect warranty at no extra cost. Ongoing monitoring, maintenance, and support beyond that require a separate monthly agreement.
- Where are you based, and how can I contact you?
- Arthur Pello is based in South Tangerang, Banten, Indonesia. You can reach out by email at hello@arthurpello.com, via WhatsApp, or through the contact form on the homepage. Full contact details are in the footer of every page.